Admission Queue Location and Action Log
Record where the queue ends, whether it obstructs people or vehicles and what is slowing check-in. After an authorised action, revisit the same point and record what changed.
A shared record of queue position and actions for entrance, control-room and traffic teams.
- File formats
- English XLSX · CSV (UTF-8)
- Version
- 2.0
- Editorial review
- 24 Oct 2026
- Use this for
- Before using the sheet, mark where audience routes meet vehicle or shared pedestrian routes on the site plan.
When to use it
Before using the sheet, mark where audience routes meet vehicle or shared pedestrian routes on the site plan.
Example boundaries, counts and processing rates are fictional. They are not queue thresholds replacing site assessment or venue/authority plans.
Start with the guide: Event Entrance Queue ManagementFill in the template step by step
When to use it
At opening, session admission, show exits and any other time a queue forms.
What to have ready
- Plan showing queues, pedestrian routes and vehicle areas
- Procedures for normal check-in and exception enquiries
- Agreed reporting triggers and people authorised to act
- Control-room contact list
Check that drawing references and onsite signs identify the same landmarks.
Record the queue-tail position and what is causing check-in delays.
Record the time of the authorised instruction separately from the time it was carried out.
Recheck the same location and tell the incoming shift which measures must remain in place.
Worked example
Fictional example, not an actual event or supplier record
Eight columns · scroll horizontally to view the complete worked example.
| Observation time and location | Location of the queue tail | Check-in progress and delays | Pedestrian or vehicle route obstructed | When and to whom to report | Person authorising and action taken | Recheck time and result | Recorder and outstanding checks |
|---|---|---|---|---|---|---|---|
| 2026-11-09 09:00 / entrance E1 | The tail is inside column P3 on drawing Q-v2. | Two desks are open; identity checks are not delayed. | Shared route C1 remains clear | QP-v3 requires an immediate control-room report if the tail approaches C1. | Observer Lee continues monitoring. Control-room lead Han acknowledges at 09:02. | At 09:10, the tail remains inside P3. | Lee / LOG-Q01; next observation 09:20 |
| 2026-11-09 09:20 / E1 | Tail passes P4 and reaches C1 entrance | QR-error enquiries are blocking the normal check-in desks. | Pedestrians are crossing through the queue. Vehicle route D1 remains separate. | 09:21: report the tail reaching C1 and the desk delay to Han. | At 09:22, control orders a separate exception desk. Registration lead Park implements it. | 09:26: the enquiry queue is separate, but the entrance to C1 is not yet clear. | Lee / LOG-Q02; steward Jeong assigned |
| 2026-11-09 09:35 / E1 | The tail has moved back inside P3. | Two normal desks and one exception desk remain in operation. | People can cross C1 again. The steward remains in place. | Report the recovery to control; keep observing before returning to the original desk arrangement. | At 09:36, Han orders the separate desks to remain. Park acknowledges. | 09:45: C1 remains clear. QP-v4 sent to the incoming shift. | Lee → Oh / handover 09:50; QR root cause handled separately |
Blank template preview
This preview shows a few rows. The downloaded file contains 24 prepared rows.
Eight columns · scroll horizontally to view the complete blank worksheet.
| Observation time and location | Location of the queue tail | Check-in progress and delays | Pedestrian or vehicle route obstructed | When and to whom to report | Person authorising and action taken | Recheck time and result | Recorder and outstanding checks |
|---|---|---|---|---|---|---|---|
| — | — | — | — | — | — | — | — |
| — | — | — | — | — | — | — | — |
| — | — | — | — | — | — | — | — |
Sources used to develop this template
EVENTODIT created this template using the working methods described in the public sources below. It is not an official form and has not been reviewed or approved by those organisations.
- HSE · Put crowd controls in place
Adapted separate observation of arrival, circulation and departure, including pedestrian and vehicle conflicts.
- HSE · Assess crowd safety risks and identify hazards
Adapted zone-specific observation of routes and crowd conditions rather than treating a headcount as a safety decision.